The rental by SASU Go location of motor vehicles and their equipment and accessories is exclusively governed by these General Rental Terms and Conditions and the particular conditions resulting from the contractual document ("the Rental Agreement") provided to the renter ("the Customer").
1. Definitions
" Renter " means the renter and the driver(s) listed on the rental agreement who have the status of Renter.
" Lessor " means the company SASU Go location, whose registered name appears on the rental agreement.
" Agreement " means the rental agreement entered into between the Lessor and the Renter, subject to these General Rental Terms and Conditions.
" Damage " means any damage occurring to the vehicle, including broken glass, but excluding tyre punctures.
" Excess " means the amount not covered by the insurer in the event of damage with no identified third party, in the absence of recourse against an identified third party or damage attributable to the RENTER, as well as in the event of theft.
2. Reservation, Rental Period, Security Deposit
2.1 Reservation and Cancellation
A reservation covers only a vehicle category and its corresponding price (as chosen by the Customer), and not the make and model of the vehicle. If the customer does not present themselves on the agreed date and at the latest sixty (60) minutes after the time indicated at the time of reservation, the Lessor is not obliged to honour the reservation.
The cancellation of a reservation may only be made under the following conditions:
- In the event of cancellation of a reservation made between 10 and 5 days before the scheduled availability date, the RENTER shall owe the LESSOR an amount equal to 30% of the estimated rental cost.
- In the event of cancellation of a reservation made between 5 and 2 days before the scheduled vehicle availability date, the RENTER shall owe the LESSOR an amount equal to 50% of the estimated rental cost.
- In the event of cancellation of a reservation made less than 48 hours before the scheduled vehicle availability date, the RENTER shall owe the LESSOR an amount equal to the full estimated rental cost.
In the event that the estimated rental cost has been paid by the RENTER at the time of reservation, the amounts owed by the RENTER in respect of the cancellation shall be deducted from the payment made and the balance shall be refunded to the RENTER within a maximum period of 8 days from the date of cancellation.
In the event that no payment has been made by the RENTER, the cancellation fees shall be invoiced to them and shall be payable within 8 days of the invoice being sent.
2.2 Rental Period
The rental agreement is for a fixed term, as defined at the time of reservation and specified in the rental agreement, and ends on the agreed date and time.
Upon expiry of the term set out in the rental agreement, it may be renewed at the Customer's request and with the Lessor's consent. In order to obtain such a renewal, the Customer must attend the agency in person with the vehicle to enter into a new rental agreement at the rate in force at that time.
The Lessor reserves the right to refuse any extension, without any compensation to the Renter, who shall be required to return the vehicle on the scheduled date.
If the customer does not attend the agency for a renewal, and in the event of failure to return the vehicle to the agreed location at the dates and times specified in the rental agreement, the rental agreement shall be terminated and any limitations of liability and optional insurance taken out at the beginning of the rental shall no longer apply. In respect of the continued use of the vehicle until its effective return, the customer and any authorised driver shall be jointly and severally liable to the Lessor for the payment of a use indemnity, the amount of which shall be equal to the Lessor's published daily rental rate as displayed in the Lessor's agencies, except where the failure to return the vehicle is not the fault of the customer or the authorised driver.
The customer must immediately inform the Lessor of any event preventing them from returning the vehicle at the agreed dates and times.
The customer is hereby informed that failure to return the vehicle to the agreed location by the agreed date in the rental agreement may result in criminal prosecution for misappropriation.
2.3 Security Deposit
The Customer is required to pay a security deposit to the Lessor at the time the rental agreement is drawn up. The amount of this security deposit depends on the category of the rented vehicle. It is set out in the Lessor's price schedule and, at the start of the rental, on the agreement. It is intended to cover any loss suffered by the Lessor as a result of damage and/or theft of the vehicle, and does not exempt the Customer from directly paying any amount owed, even if such amounts exceed the security deposit.
This security deposit shall take the form of a bank pre-authorisation subject to banking law, involving a hold on the amount in the Customer's account without debit for a minimum period of 7 days and a direct debit authorisation granted to the Lessor valid for a period of thirty days.
It is agreed between the parties that this security deposit shall remain with the Lessor in the event of damage attributable to the Customer or in the absence of fault by a third party, and in the event of theft of the vehicle (unless the contractual guarantees set out above apply), up to the amount of the loss suffered.
The Lessor may furthermore – and the Customer hereby authorises this in advance – deduct from this security deposit any amounts owed by the Customer to the Lessor or to any person, authority, or administration, including in particular fuel costs, repairs, maintenance, and fines, even after the vehicle has been returned, provided that the debt originated during the Customer's rental period. If the security deposit is insufficient to cover such amounts, the Customer undertakes to pay the balance, upon first demand, to the Lessor or to the relevant party.
3. Persons Authorised to Drive and Documents Required
3.1 Persons Authorised to Drive
The customer designates an authorised driver who is the only person entitled to drive the vehicle.
If the Customer wishes one or more other persons to be able to use the rented vehicle under the conditions of the rental agreement and these General Terms and Conditions, such person(s) must, prior to the rental, meet the same requirements as the authorised driver with regard to their driving licence and proof of identity. A surcharge is billed for each additional authorised driver.
It is hereby noted that any sub-letting or lending of the vehicle to a person not authorised by the Lessor is prohibited and results in the loss of all insurance cover and protections.
The driver must be over 18 years of age and have held a driving licence for more than 3 years corresponding to the category of the rented vehicle.
The Renter, as well as any authorised drivers, are responsible to the Lessor for full compliance with these rental conditions.
The Lessor reserves the right to immediately and automatically terminate the rental without justification or compensation in the event of a breach by the Renter of any of the essential obligations of the rental agreement, including in particular the conditions of use of the vehicle, payment, and return conditions.
3.2 Documents Required
At the time of vehicle handover, the customer and, where applicable, any authorised driver must attend the agency in person and present a driving licence valid in France , entitling them to drive the rented vehicle, as well as a national identity card or passport . Depending on the category of the rented vehicle, the Lessor may require that the customer and any authorised driver have held their driving licence for a minimum period. The Lessor reserves the right to make the rental of a vehicle subject to additional conditions.
4. Use of the Vehicle
The Renter undertakes:
- to allow only the drivers listed in the rental agreement to drive the vehicle;
- to use and maintain the vehicle in a responsible manner;
- to drive only on roads suitable for motor vehicles;
- to use the vehicle in accordance with its intended purpose (private vehicle), and in particular not to sublet it, carry passengers for remuneration, carry more passengers than the number of seats available, or participate in competitions, rallies, or motor races;
- not to use the vehicle for driving instruction;
- not to use the vehicle while under the influence of alcohol, drugs, or any other substance affecting consciousness or reaction capacity;
- not to use the vehicle to transport any flammable, explosive, or radioactive material (oils, mineral spirits, etc.) that could damage the vehicle or pose an abnormal risk to its occupants and/or third parties;
- not to tow or push other vehicles, trailers, or any other object, and not to make any modifications to the vehicle;
- not to travel outside the authorised territory, which includes metropolitan France (including Corsica), bordering countries, and European Union member states;
- not to use the vehicle for any unlawful, immoral, or unintended purposes;
- not to intentionally commit any offence.
In general, the customer and any authorised driver are required to comply with the Highway Code and to refrain from any reckless driving.
The customer and any authorised driver further undertake to keep the vehicle keys in their possession, to use the anti-theft device, and to lock the vehicle while keeping the vehicle documents with them.
5. Condition of the Vehicle
The vehicle is delivered in an apparently good condition of operation and bodywork, fitted with tyres in good condition.
By signing the agreement, the Renter accepts the vehicle in its current condition and undertakes to return it in the same condition.
A descriptive report of the vehicle is attached to the agreement. It identifies any apparent existing damage, the vehicle's mileage, and the fuel level.
The Renter undertakes to verify that the condition of the vehicle corresponds to the description and to draw up a contradictory report, before leaving the agency, should the Renter identify any apparent defect not mentioned in the report. Failing this, the rented vehicle shall be deemed to conform to the description. The Lessor shall not take into account any claims regarding apparent damage that was not noted in the description.
The Renter may not remove or alter either the ownership plates affixed to the rented vehicle or the markings applied by the Lessor. The Renter may not add any inscription or marking to the rented vehicle without the Lessor's authorisation.
The Lessor provides the Renter with a vehicle with a full tank of fuel. The Renter is asked to return the vehicle with a full tank of fuel. Failing this, the missing fuel will be charged to them upon return.
Vehicles must be returned in the same state of cleanliness as at the start of the rental. Any vehicle returned in an excessively dirty condition (animal hair, sand, mud, stained upholstery, markings, etc.) will be subject to a charge in accordance with the cost of restoration.
6. Maintenance
The customer and any authorised driver undertake to take care of the rented vehicle and its accessories, including in particular checking the engine oil and water levels, tyre pressure and condition at regular intervals, and ensuring that the vehicle remains roadworthy throughout the rental period.
The Renter must always remain vigilant to warning light signals and take the associated measures, such as making an emergency stop if necessary. The manufacturer's maintenance and user manuals are available.
The customer or any authorised driver is prohibited from carrying out repairs on the rented vehicle without the Lessor's prior express consent.
In the event of damage to one or more tyres and/or rims during the rental period, the customer or any authorised driver is required, at their own expense and after obtaining the Lessor's consent, to repair or replace the damaged tyre(s) and/or rim(s) with an identical new model (make, profile, size, and speed rating). In such a case, the customer or any authorised driver may not claim damages for loss of use, except in the event of a latent defect or failure to provide conforming delivery, the burden of proof of which lies with the customer or the authorised driver.
7. Insurance and Liability
7.1 Insurance
All vehicles are covered by a "Comprehensive Motor" policy, in accordance with the regulations in force.
The guarantees covered by this policy and the exclusions are set out in a notice provided to the Renter.
"Insured" means any person whose liability is incurred as a result of having custody of or driving the insured vehicle with the authorisation of the Lessor or the Renter.
Every Renter therefore agrees to be covered as an insured party under a motor insurance policy.
The Renter hereby agrees to the said policy and undertakes to comply with its terms and conditions. Furthermore, the Renter undertakes to take all appropriate measures to protect the interests of the Lessor and the Lessor's insurance company in the event of an accident during the term of this agreement, and in particular:
- To report to the Lessor within 24 hours, excluding public holidays, from the time of discovery, any accident, theft, act of vandalism, or fire.
- To notify the police authorities within 24 hours, excluding public holidays, from the time of discovery, of any theft, act of vandalism, or personal injury accident.
- To include in the claims report, in particular, the circumstances, the names and addresses of any witnesses, the name and address of the opposing party's insurance company, and the policy number.
- To attach to this report any police or gendarmerie report, proof of complaint filing, etc., and under no circumstances to discuss liability or negotiate or settle with third parties in connection with the accident, nor to abandon the vehicle without ensuring its safeguarding and security. Failure to provide an agreed statement or accident report upon return of the vehicle will result in full billing of all repair costs arising from the incident.
Special obligations in the event of theft
In the event of theft of the vehicle, a complaint must be immediately filed with the competent authorities. A copy of the complaint filing record must be provided to the Lessor as soon as possible by the customer or any authorised driver.
The original keys of the vehicle must furthermore be returned to the Lessor. In the event of theft or loss of the original keys, the Customer or any authorised driver must immediately report the theft or loss of the keys to the Lessor and to the competent authorities. Furthermore, in the absence of such a report of theft or loss of keys, rental charges owed by the Customer shall continue to accrue.
7.2 Liability and Guarantees
The Renter is liable for the vehicle in their custody.
The Renter is liable for any deterioration other than normal wear and tear sustained by the vehicle due to causes unrelated to the Lessor, unless the Renter can demonstrate an absence of fault on their part.
At the end of the rental, the Renter may be invoiced for certain amounts, in the event of deterioration, damage, or theft of the vehicle in particular. The amount potentially owed by the Renter shall be determined according to the extent of the Lessor's insurance coverage of the claim.
RENTER's liability covered by the LESSOR's insurance
The Renter is liable for claims covered by the Lessor's insurance company as set out in the notice provided to the Renter. The Renter shall remain liable for any damage to the upper bodywork surfaces, bodywork, and visible mechanical parts.
For non-visible parts of the vehicle (oil sump, engine, exhaust, etc.) that are damaged, the Renter's fault shall be investigated.
Subject to the provisions of Article 4 in the event of theft, the Renter is covered by the Lessor's insurance company, subject to compliance with these conditions and to the return of the vehicle keys, on-board vehicle documents, and the theft complaint certificate issued by the competent authorities.
The Renter is liable for intentional or unintentional interior damage to the vehicle (damage to accessories, cigarette burns, damage caused by transported goods, their packaging or securing, etc.), unless the Renter can provide proof of an absence of fault.
In the event of an at-fault claim, a claim with no identified third party or no possibility of recourse against an identified third party, in the event of theft, subject to the provisions of Article 4, as well as in the event of damage sustained by the vehicle, the Renter shall be liable up to the amount of the excess stated in the insurance notice provided to the Renter and applied per claim. In the event of a claim involving an identified third party, the excess shall also apply per claim. This excess, or these excesses in the event of multiple claims during the same agreement, shall also be applicable to damage caused to third parties even in the absence of damage to the vehicle.
For each claim, the excess amount shall be invoiced to the Renter at the end of the rental on the basis of supporting documents provided by the Lessor and shall be deducted from the security deposit.
RENTER's liability not covered by the LESSOR's insurance
The Renter shall be held liable for any loss, theft, or damage caused to any goods and valuables transported or left by them or any other person in or on the vehicle during the rental period or after the vehicle has been returned.
All vehicle repair costs arising from the Renter's fault shall be added to the rental cost and invoiced to the Renter.
The Lessor shall not be held liable for any loss or damage caused by the Renter or to any third party in connection with loading or unloading the vehicle, including damage caused by or to a vehicle door or tail lift.
Failure to comply with any of the obligations expressly stipulated in these General Terms and Conditions shall result in forfeiture of all contractual guarantees and shall deprive the Renter of all cover under the Lessor's insurance.
The vehicle is insured only for the rental period indicated in the rental agreement. After this period, and unless an extension has been accepted, the Lessor accepts no liability for any accidents caused by the Renter, for which the Renter shall be solely responsible. The Renter shall be liable for all claims not covered by the Lessor's insurance under the general rules of liability.
All repair costs attributable to the Renter shall be borne by them and added to the rental cost.
The amounts owed under this article shall be invoiced to the Renter at the end of the rental on the basis of supporting documents provided by the Lessor, and shall be deducted from the security deposit or claimed in addition to the security deposit should its amount be insufficient.
8. Breakdowns
In the event of a vehicle breakdown or accident requiring immediate or urgent repairs, the Renter must contact the rental agency before having any repairs carried out (including tyre repairs).
In the event of a breakdown or damage sustained by the vehicle, even where immediate repairs are not required, the Renter must inform the rental agency within 48 hours of becoming aware of the situation and provide the agency, within no more than 3 (three) working days of becoming aware of the situation, with an agreed statement duly completed and signed by themselves and the third party involved.
In any event, in the case of damage caused to the vehicle, the Renter shall be liable for administrative processing fees amounting to 50 (fifty) euros inclusive of tax, which shall be reimbursed if their liability is not established.
In the event of a breakdown not attributable to the Renter, the Lessor undertakes to cover all breakdown and repair costs for the vehicle, as well as to reimburse the Renter in full for the rental days not yet elapsed.
The Lessor cannot under any circumstances be held liable to third parties for the material or immaterial consequences of a breakdown of the rented vehicle.
9. Rental Price, Miscellaneous Charges, and Payment Conditions
9.1 Rental Price – Miscellaneous Charges
The rental price is the price resulting from the Lessor's rates in force on the date the rental agreement is signed. In the event of an extension beyond this period, the rate displayed at the agency shall apply to the entire rental period.
THE CUSTOMER AND ANY AUTHORISED DRIVER ARE JOINTLY AND SEVERALLY LIABLE FOR PAYMENT OF THE RENTAL PRICE.
The rental price consists of the base rent and any additional charges:
- The base rent , according to the rate chosen by the customer, is determined based on the rental period and the mileage covered. The number of kilometres driven during the rental period is that shown by the odometer installed in the vehicle by the manufacturer. If the odometer is disconnected, a flat rate of five hundred (500) kilometres per rental day shall be charged at the applicable rate. Rental periods are expressed in rental days, meaning one or more consecutive twenty-four (24) hour periods, the first of which begins on the day and at the time the vehicle is handed over to the customer. Unless the Lessor expressly agrees otherwise, any day commenced is due.
- Optional additional charges that may be offered are the counterpart of services provided by the Lessor, including in particular:
- the cost of fuel if the vehicle is not returned with at least the same fuel level as at the time of handover; in such case, the Lessor shall re-invoice the missing fuel at a price including the cost of the refuelling service;
- all costs incurred by the Lessor for recovering the vehicle in the event that it is left at a location other than contractually agreed, or where the Lessor is required to recover it as a result of fault on the part of the customer or any authorised driver (keys locked inside the vehicle, lost keys, vehicle malfunction resulting from an omission or negligence of the customer or any authorised driver);
- key re-encoding fees in the event of loss, theft, or damage to the vehicle keys; fees for making the spare key available in the event of keys being locked inside the vehicle;
- all costs incurred by the Lessor, including immobilisation costs, as a result of a traffic offence, impoundment of the vehicle, or seizure of the vehicle by police, gendarmerie, or customs services;
- administrative management fees related to the processing of traffic offences;
- all costs borne by the Lessor for repairing damage to the vehicle not covered by insurance and any limitations of liability from which the customer benefits, including in particular, in addition to the damage itself, immobilisation costs, expert assessment fees, administrative and file management fees, breakdown and/or towing costs.
9.2 Payment Conditions
The estimated rental cost is payable at the time of reservation or at the latest at the time of vehicle handover.
The security deposit shall be paid by the Renter at the latest at the time of vehicle handover.
In the event of non-payment of the rental fee by the due date or failure to return the vehicle by the agreed deadline, all amounts owed by the Renter to the Lessor become immediately due and payable. A flat-rate indemnity of €40 is due for collection costs. As a penalty clause, the Lessor reserves the right to add to the late payment penalties an indemnity of 20% of the invoice amount for referral of the matter to a collections department, without prejudice to any other legal costs. In the event of payment made after the agreed due date, a penalty calculated on the basis of 3 times the statutory interest rate and proportional to the duration of the delay shall be due.
In the event of termination of the rental agreement, the vehicle must be returned by the Customer, at their own expense and risk, to the address indicated by the Lessor. In the event of failure to return the vehicle, the Lessor shall be entitled to take all necessary measures to obtain its return.
10. Return of the Vehicle
The rental ends upon return of the vehicle, its keys, any original documents, and rented accessories to the agency, at the return time stipulated in the rental agreement. Only this step brings the rental agreement to an end. In the event of the vehicle being returned outside the hours defined in the rental agreement, the Renter shall bear the custody, the associated risks, and the rental cost until the rental agency's next opening hours.
The rental period is calculated in 24 (twenty-four) hour increments, which cannot be split, from the time the vehicle is made available. The Renter is, however, allowed a 30 (thirty) minute grace period at the end of the rental before a new 24 (twenty-four) hour period is applied.
In the event of loss of the vehicle keys and/or documents, or if a thorough cleaning of the vehicle is required upon return, a flat-rate surcharge shall be applied.
11. Tolls, Parking, and Traffic Offences
The customer or any authorised driver is required to pay all toll and parking charges they incur.
They are responsible for all consequences of any traffic offences or violations of other regulations committed during the rental period. The vehicle owner, i.e. the Lessor, is legally required to pay any fine relating to traffic offences, unless they provide the details of the customer or any authorised driver responsible for said offences. Accordingly, the Lessor is required to transmit the identity data of the customer or any authorised driver.
The customer shall owe the Lessor administrative management fees per offence processed (€15 excluding tax).
Furthermore, if the Lessor is required to pay directly on behalf of the customer or any authorised driver, the Lessor is entitled to re-invoice the customer for the amount of the fine paid and the administrative management fees.
12. Dispute Resolution
In the event of a dispute, the parties shall endeavour to resolve it amicably. Failing this, and subject to applicable mandatory legislation, the Commercial Court of Cayenne shall have sole jurisdiction.
THE CUSTOMER ACKNOWLEDGES HAVING RECEIVED, READ, AND ACCEPTED THE GENERAL RENTAL TERMS AND CONDITIONS AT THE LATEST AT THE TIME OF RECEIPT OF THE RENTAL AGREEMENT AND VEHICLE KEYS AT THE LESSOR'S STATION COUNTER.