Frequently Asked Questions

We understand this is a common concern. When you pick up your rental vehicle, we inspect it and record any pre-existing damage on your rental agreement. You sign this to confirm its accuracy. Rest assured, we will never charge you for pre-existing damage. You will also not be charged for minor chips and dents that occur during your rental, as we consider these normal wear for any vehicle. These include: 

• Bodywork – surface abrasions or scratches less than 25 mm (1 inch).
• Bodywork – dents less than 25 mm (1 inch).
• Bodywork – stone chips in the paint (no dent) less than 3 mm.
• Glass cracks less than 3 mm.
• Wheels / scratches under 25 mm.
• Interior / seat tear / burn under 3 mm, carpet tear / burn under 10 mm.

If additional damage is caused to the vehicle during your rental, you will be charged according to automotive industry standards under expert assessment. In case of damage, we will charge the total repair costs up to the excess amount agreed and shown on your rental agreement, except where our terms and conditions are violated.

Learn more about your protection options and how to reduce what you pay if your rental car is damaged.

Please consult our terms and rates when making a booking. They include everything you need to know before your rental.

No, the vehicle is not insured for travel abroad. It is strictly forbidden to cross borders with our rental vehicles.

If necessary you may of course return the vehicle earlier than planned. Please note that in this case no refund for unused days is available, nor for options.
Please consult our terms and rates when making a booking. They include everything you need to know before your rental.

Unless you have a home charging point, it is possible to charge an electric car using a standard plug. However, this is slower.

Charging at home using a three-pin socket is the slowest method and can take up to 24 hours to fully charge an electric vehicle.
A 7 kW home Wallbox allows you to fully charge a car overnight.
With a 'rapid' public charging station providing 50 kW to 350 kW, you can charge a Vauxhall Corsa electric to 80% in around 30 minutes (Source: The AA).

Making a booking is a transparent process from start to finish. Book online in 4 easy steps via our homepage.
Please make sure you understand all rental requirements before booking to ensure everything goes smoothly.
Need extra help? Email us or call +594 694 24 44 12 to speak to an agent during business hours.

Most of our rental offices are open from 07:30 to 12:30 and from 14:30 to 17:30 Monday to Friday. Saturday from 8:00 to 14:00. At Félix Eboué airport we are present at flight arrival times on Monday or Sunday. Other flights by reservation. For more information, please check our dedicated page.

We understand you may be delayed, especially if you arrive by plane. To avoid any hassle, we adapt our service to your situation where possible. Please provide your flight number when booking so we can be informed. Regardless of the length of your delay, your rental vehicle will be ready for you.
If you rent from a non-airport location and are over an hour late, please call us. Our phone number appears on your booking confirmation.

We are open every Sunday and public holidays at Félix Eboué airport, but city-center offices are closed.

To find the opening hours of the nearest rental station, choose the location and click the more information option.

At Budget Guyane your mileage is capped. This will be indicated in the third step (options) of your reservation and on your rental agreement. Note that if you exceed the allotted mileage, you will be charged for each additional km.
Please consult our terms and conditions when making a booking. They include everything you need to know before your rental.

We offer a range of models for each vehicle group, but we cannot guarantee the make, model, or color. ‘Or similar’ simply confirms that we will provide the illustrated car or a car with similar characteristics.

With Budget you can be confident we work only with top manufacturers and that our vehicles are in very good condition. You will always have the best driving experience, whether in a Mercedes, a Volkswagen or another make.

We always aim to provide quality vehicles in excellent condition. In the rare cases where you are not satisfied with the condition of your vehicle, we will be happy to help and will replace it if necessary depending on availability.
If you have already taken possession of the vehicle, simply return it to the rental office. If your rental vehicle was delivered to you, please call the number on your rental agreement.

Our website allows you to reserve only one vehicle at a time. That does not mean you cannot rent more cars. Please make separate bookings. Note that if you need multiple cars for the same rental period and location, they must be under two different driver names. All rental requirements must also be met for the other drivers. You can also contact our Reservations Center and one of our agents will make bookings for you by phone.

Your rental car will run on diesel or petrol. If it is a hybrid, it uses petrol and electricity. It depends on the model you choose. Make sure to fill the vehicle with the correct type of fuel. If in doubt, check your rental documents or call us.

Yes, of course. When you search for your rental car, we will show available cars and their prices without obligation.

Yes, you may be charged fees if you fail to show up to collect your vehicle without cancelling in advance or making other arrangements with us.
More information is available in our terms and conditions.

Certainly! Simply go to the nearest rental office with the additional driver(s). Each driver must be present and present their driving licence. Adding an additional driver will incur a fee, the amount depends on the rental location and will be communicated on site.

If you cannot find your rental car key, first call our colleagues at the rental office and report the loss. Usually we have a spare key stored centrally which the office can request for you.
In some cases we may need to have the car towed by a breakdown service if it cannot be secured otherwise.
You are responsible for any loss or damage to rental keys. The cost depends on the country of rental. Loss-related charges such as towing must be paid by the customer.
Please consult our terms and conditions when booking. They include everything you need to know before your rental.

Yes, if the vehicle is involved in an accident or sustains damage you must report the accident to the police immediately and to us within 48 hours, even if no third party was involved.
Please consult our terms and conditions when making a booking. They include everything you need to know before your rental.

If you wish to extend your current rental, we will assist you as best we can. Contact the rental office as soon as possible using the number on your rental agreement, or call our reservations at +594.594.35.10.20. Note that additional days will be charged at the 'pay at branch' rate and your preauthorization will be updated automatically to include any extra costs.

We understand you may be delayed and are therefore flexible. If you are late or need to extend your rental, contact us as soon as possible. If you return the vehicle late without informing us or extending your rental, you may incur failure-to-return fees in addition to rental days.
If you cannot extend the rental and are more than 59 minutes late, your rental will be extended and you will be charged an additional rental day at the branch rate plus late return handling fees until the vehicle is returned.

Once you have returned the vehicle, the release process starts automatically and your bank is notified that the held funds should be released. The amount should then be available within a maximum of 28 days from the date/time your rental is closed. We initiate the process but have no control over the time your bank takes to make the funds available on your account.
This transaction is a hold and no debit is made. The release will not appear as a credit or refund. The pending transaction will simply be cancelled and your available balance will increase accordingly.

If necessary you may of course return the vehicle earlier than planned. Please note that in this case no refund for unused days is available, nor for options.
Please consult the terms and conditions when making a booking. They include everything you need to know before your rental.

Our invoices are sent automatically by email once the vehicle has been returned. Please check the accuracy of the email address on your rental agreement at the time of departure; there is still time to update your details.
If you have not received your invoice or need an additional copy, request it online or call our customer service.

You pay for each rental day, calculated in 24-hour blocks. If you return your vehicle within 24 hours, you will be charged for the full day and no penalty will be charged if your return delay does not exceed 59 minutes. Beyond this period you may be charged an additional day and failure-to-return fees.
If you expect to return the vehicle late or wish to extend your rental, contact the rental office in advance.

No, unfortunately. Once the invoice is issued we cannot change it. Please verify the accuracy of the information on your rental agreement at the time of departure; there is still time to update your details.

When a traffic offence is committed, we are informed by the local authorities as the registered owner of the vehicle so that we can identify the driver involved.
When possible, responsibility is transferred to the driver at the time of the offence and the authorities send the fine/parking penalty to the driver. We charge administrative fees to cover the costs of this process. After transferring responsibility, the authorities contact the driver by mail with the necessary documents. Rest assured, payment deadlines are set so the driver is not disadvantaged by the transfer delay. In some cases responsibility cannot be transferred and the fine is paid on your behalf by us; the amount is then charged to the customer.
Appeals and disputes must be addressed directly to the issuing authority. Details for contesting will be provided on the notice you receive.
Please consult our terms and conditions when making a booking. They include everything you need to know before your rental.